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FAQs

Do you take custom orders?

I do take some custom orders. Please go to my Commissions tab to fill in a form.

Do you post to my country?

I post to a large number of countries and they are classified into 3 categories: UK, Europe and International. To check whether I post to your country, please go to my shop, put an item in your cart and pretend to check out. If I post to your country, you should be able to find it in the drop list.

How long does it take for my item to arrive?

The delivery time varies depending on your country of destination.

Estimated delivery times:

UK: 1-2 Days approx.

Europe and Rest of the world: 5-7 days 

Important Update:

Due to Covid-19 I am limiting my trips to the post office to FRIDAYS only. Please note that due to the Coronavirus pandemic, more incoming parcels are being checked by customs, especially in the US and Australia, which could result in significant delays. 

If your item hasn't arrived during the specified time frame or ir you have any questions about your order, don't hesitate to contact me.

May I know what clay or products you used in an item in your shop for which there isn't a tutorial?

Please refer to my tutorials on similar pieces or my book "Miniature Cake Creations"

What type of clay/materials do you use in your tutorials? Where can I buy them?

I buy my materials online like Amazon, specialist websites or from local shops.

I provide a list of materials and links in the description of some of my tutorials. Some videos also have additional blogs where you can find more information. Please note that I might make a small commission from the links suggested at no extra cost to you, and the materials suggested may or may not be the sames ones I used, but similar ones where I couldn't find links to the same ones. If there isn't a list of products in the description, it's because the video is old and I hadn't started adding links yet.

Do you sell molds of your pieces? Can I make a mold of your pieces?

No, I don't sell molds nor do I authorize molds to be made of my pieces.

Where do you buy your miniature ceramics/forks etc.?

I like to encourage those with an interest in making their own pieces to do their own research.

Can't find the answer to your question? Then drop me a line. 

Please contact me about business inquiries only.

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Handmade with love

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My Polymer Clay Book

"Miniature Cake Creations"

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© Maive Ferrando 2020. All rights reserved.