Payment
I accept payment through Paypal.

If you don't have Paypal, don't worry.

You can still check out as a Paypal guest using your debit/credit card.

It's 100% SSL Secured.

I list most of my pieces on both my website and my Etsy Shop.
In the unlikely case in which an item sells in both platforms at the same time, the first buyer will get the original piece and the second one can choose between having the item made or be issued a refund. 

Delivery General Information

UPDATE: Due to England entering a 2nd 4-week lockdown on 5th November, my shop will remain open but items will be dispatched after 2nd December.

Due to Covid-19, to protect my family, my customers and myself, I am limiting my trips to the post office to FRIDAYs only.

All items purchased by Friday noon (UK time) will be dispatched the same day, with the exception of made-to-order items if ordered too close to Friday.

If you require a prompt delivery, please contact me before ordering so this can be arranged.

UK Delivery
All items are shipped via Royal Mail. Choose your desired posting option at the checkout. Please note that delivery times may vary depending on your selection.

Options available:

Royal Mail 1st Class - 1 Day Delivery - £4.40

Royal Mail 1st Class Signed For - 1 Day Delivery - £5.40

Royal Mail 2nd Class - 3 Day Delivery - FREE

 

International Delivery
Overseas deliveries are posted with Royal Mail International services.

As of 6/02/2019 I only offer tracked and signed shipping for the European Union and Rest of the world as many parcels go missing or tend to take a long time to arrive.

 

Europe & Rest Of The World Delivery Rates:

As of 6/02/2019 I only offer Tracked/Tracked & Signed shipping for the European Union and Rest of the world as many parcels go missing or tend to take a long time to arrive when using economy delivery services. My pieces are important to me to send them out into the world without knowing if they'll make it to destination and I care about my customers getting what they ordered and in a timely manner. This way, they'll not only get to you safe and sound, but in a fraction of the time.


You will be able to track your parcel by entering the reference number on the Royal Mail Website: https://www.royalmail.com/track-your-item#/ and know exactly where it is every step of the way.

Europe Delivery Rates:

Royal Mail International Tracked and Signed - 3 to 5 Working Days - £7

 

Rest of The World Delivery Rates:
Royal Mail International Tracked - 5 to 7 Working Days - £7 

Delivery times vary depending on the country of destination  and your selection at the checkout.

The buyer is responsible for customs taxes.

I am not responsible for any delays due to customs. 

Posting & Packaging Details

Due to the COVID-19 pandemic and government restrictions, I am limiting my trips to the post office to once a week. My posting day is FRIDAY.

All orders placed by Friday noon (UK time) shall be dispatched the same day, unless otherwise specified. 

If you require a prompt delivery, please contact me before ordering so this can be arranged.

All items are posted in padded envelopes and presented in eco-friendly gift boxes or pillow boxes. 
If ordering multiple items as gifts for different people, please specify at checkout so I can wrap them individually or as instructed by you. 

*Please note that due to their size and particular shapes, I cannot provide the gift wrapping service for my fairy house jars/lanterns.

In order to save resources and to keep my business as green as possible, I use natural, recyclable gift boxes and you can use them again if you desire! I occasionally recycle paper, larger cardboard posting boxes and envelopes, I don't print out receipts; all to save paper, hence trees.

Returns & Refunds
Returns are accepted within 15 days of receipt provided the item hasn't been used, broken or altered in any way.

The buyer will be given a full refund of the item and original posting costs. The buyer is responsible for the return shipping costs.  

In the case in which the item has been altered or broken, refunds are not accepted.

I don't accept returns of items on sale or customized ones, due to their personalized nature.

Tutorial fees are not refundable.

Lost in Transit

I do my best to make sure all items arrive safe and sound to destination, but apart from providing proof of posting, I have no control over the care that is given to them during transit.

If your item hasn't arrived within the expected time frame, please do not hesitate to contact me.

Tutorials

My tutorials, whether free or paid for, are for personal use only.

The tutorials or their content cannot be reproduced, sold or distributed without my permission. 

My tutorials are windows into my artwork and therefore may be used to learn techniques or create similar pieces for personal use only, not to be sold as your own design as they are my intellectual property.

The tutorials will be available as long as my website exists.

Privacy Policy

What type of information do you collect?

When you visit the Site, we automatically collect information about your device and and web browser, IP address (Internet Protocol), login, e-mail address, password, computer and connection information and purchase history. We may use software tools such as Google Analytics, to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback and personal profile. 

How do you collect information?

We collect information such as your name, address and email address, in the following ways:

- When you conduct a transaction on our website of physical or digital items.

- When you subscribe to the blog/website/newsletter.

- When you leave a comment/feedback/etc.

- When you contact us. 

Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We might collect your name and e-mail addresses for marketing campaigns, blog post and newsletter alerts.

We might collect your name, email and addresses for shipping purposes. 


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you contact your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Use of Cookies:

Wix uses cookies for important reasons, such as:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Copyright Policy

ORIGINAL WORK: I understand that you may get excited about my work and might want to recreate it. This is fine as long as it is for personal use only. If you copy or make a piece inspired by one of my pieces and share it on social media, please add "Original work by Maive Ferrando" and a link to my website www.maiveferrando or a link to my relevant social media handle. 

IMAGES/PHOTOGRAPHY: In the case in which you'd like to re-post pictures of my work, please add "Original work: Maive Ferrando" and a link to my website www.maiveferrando.com 

I do not authorize the altering of my pictures (cropping, editing, etc) or any of my images without my expressed permission.

WRITTEN CONTENT: None of my written material from my website, blog, etc. shall be copied, reproduced or distributed without my expressed permission.

TUTORIALS (step by step photography, instructions and videos):  I am the sole copyright owner of ALL my tutorials, whether free or paid for. The distribution and reproduction of their content including my techniques, is not permitted. The re-teaching of such techniques, is not permitted. Please refer interested third parties to my tutorials and/or artwork. If you were inspired to recreate a piece from my tutorials (free of paid for) and share it on social media, please add "Original work by Maive Ferrando" and a link to my website www.maiveferrando.com or to my relevant social media handle. 

Have a question?

I'd love to hear from you. 

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Store, Privacy & Copyright Policies