Store Policies

Payment
I accept payment through Paypal.

If you don't have Paypal, don't worry.

You can still check out as a Paypal guest using your debit/credit card.

It's 100% SSL Secured.

I list most of my pieces on both my website and my Etsy Shop.
In the unlikely case in which an item sells in both platforms at the same time, the first buyer will get the original piece and the second one can choose between having the item made or be issued a refund. 

UK Delivery
All items are shipped via Royal Mail. Choose your desired posting option at the checkout. Please note that delivery times may vary depending on your selection.

Options available:

Royal Mail 1st Class - 1 Day Delivery - £4.40

Royal Mail 1st Class Signed For - 1 Day Delivery - £5.40

Royal Mail 2nd Class - 3 Day Delivery - FREE

 

International Delivery
Overseas deliveries are posted with Royal Mail International services.

As of 6/02/2019 I only offer tracked and signed shipping for the European Union and Rest of the world as many parcels go missing or tend to take a long time to arrive.

 

Europe & Rest Of The World Delivery Rates:

As of 6/02/2019 I only offer Tracked & Signed shipping for the European Union and Rest of the world as many parcels go missing or tend to take a long time to arrive when using economy delivery services. My pieces are important to me to send them out into the world without knowing if they'll make it to destination and I care about my customers getting what they ordered and in a timely manner. This way, they'll not only get to you safe and sound, but in a fraction of the time.


You will be able to track your parcel by entering the reference number on the Royal Mail Website: https://www.royalmail.com/track-your-item#/ and know exactly where it is every step of the way.

Europe Delivery Rates:

Royal Mail International Tracked and Signed - 3 to 5 Working Days - £5.60

 

Rest of The World Delivery Rates:
Royal Mail International Tracked - 5 to 7 Day Delivery - £7 

Delivery times vary depending on the country of destination

and your selection at the checkout.

The buyer is responsible for customs taxes.

I am not responsible for any delays due to customs. 

Posting & Packaging Details

I aim at posting all items within two working days of cleared payment.

I post Monday to Friday. 

If you require a prompt delivery, please contact me before ordering so this can be arranged.

All items are posted in padded envelopes and presented in gift boxes or pillow boxes. 
If ordering multiple items as gifts for different people, please specify at checkout so I can wrap them individually or as instructed by you. 

*Please note that due to their size and particular shapes, I cannot provide the gift wrapping service for my fairy house jars/lanterns.

In order to save resources and to keep my business as green as possible, I use natural, recyclable gift boxes and you can use them again if you desire! I occasionally recycle paper, larger cardboard posting boxes and envelopes, I don't print out receipts; all to save paper, hence trees.

Returns & Refunds
Returns are accepted within 15 days of receipt provided the item hasn't been used,

broken or altered in any way.

The buyer will be given a full refund of the item and original posting costs.

The buyer is responsible for the return shipping costs.  

In the case in which the item has been altered or broken, refunds are not accepted.

I don't accept returns of items on sale or customized ones, due to their personalized nature.

Workshop tutorial fees are not refundable.

Lost in Transit

I do my best to make sure all items arrive safe and sound to destination, but apart from providing proof of posting, I have no control over the care that is given to them during transit.

If your item hasn't arrived within the expected time frame, please do not hesitate to contact me.

Tutorials

My tutorials, whether free or paid for, are for personal use only. They cannot be reproduced, sold or distributed without my permission. 

My tutorials are windows into my artwork and therefore may be used to learn techniques or create similar pieces for personal use only,

not to be sold as your own design as they are my intellectual property.

Have a question?

I'd love to hear from you. 

Please contact me about business only.

 

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©2019 BY MAIVE FERRANDO. All rights reserved.